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BUSINESS RESOURCES |
WORKSHOPS |
COURSES/PRODUCTS |
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| Conflict is to reality as hot fudge is to ice cream. It may melt away, but it adds to the flavor. Today’s effective managers understand that conflict within their team is not always bad, in fact it provides huge opportunities when handled correctly. Knowing how to channel and utilize diverse opinions is critical. This session will provide managers and supervisors with the skills to turn conflicts into positive outcomes. | ||||||||||||||||||||||
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As a result of this program, participants will… Recognize conflict among team members & when to intervene. Turn conflicts into positive outcomes. Utilize a proven seven step process for handling conflict. Provide performance feedback. Understand diverse opinions and how to channel them. Diffuse disruptive behaviors. Practice resolving specific conflict situations that managers face. |
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| Managers and supervisors who are faced with conflict situations in the workplace. | ||||||||||||||||||||||
| Workbooks & Audio Cassettes or CDs for each module are included. | ||||||||||||||||||||||
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| Approximately 4-6 hours. | $295 per module. | |||||||||||||||||||||
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Impact Sales Phone: 262-642-9610
©2006 Impact Sales. All Rights Reserved.