Service from the Inside Out

SKILLS ASSESSMENTS

SELF-STUDY MODULES

MATERIALS FOR TRAINERS

PROFESSIONAL SALES CERTIFICATION

ABOUT IMPACT SALES

NEWSLETTERS/
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Training Kit

For companies who are interested in perfecting the human element of service. A common thread in all outstanding service oriented companies is that service starts on the inside. So often supplying service to our customers is considered the function of those dealing directly with the customers. We all have customers, whether internal or external. If you’re not taking care of internal service, then you certainly aren’t taking care of external service. In this session we will take a look at the impact that all functions in an organization have on a quality service process.

As a result of this program, your people will…
Appreciate your role and the role of others in providing exceptional service levels.
Identify how customers evaluate service and satisfaction.
Assess your current relationship building and service skills.
Build comfort and trust in face to face and phone interactions.
Eliminate words that cause friction and fear in others.
Apply the golden rules of customer satisfaction.
Learn the do’s and don’ts for sending and responding to e-mail.
Learn tips for developing short & long term relationships.
Provide positive feedback to others when performance is less than positive.

Those who wish to train their staffs on how to maintain exceptional customer service internally and externally.

25 Service Style Analysis, Trainers manual, 25 learners’ manuals, audio tape, unlimited rights to train this within your organization.

4-8 hours.

$995
Additional Service Style Analysis: $55 each.
Additional Learner Manuals: $45 each.

Consider using the game Megacorp with this program.

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