SKILLS ASSESSMENTS

SELF-STUDY MODULES

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Self-Study Module

“Let me think about it”, “Stop back in a month”, “I need to talk to my partner”. Sound familiar? The first stall that you get to a sale only has a 3% chance of being the true concern of the customer. Your people will learn how to overcome these initial stalls, and will learn specific strategies for overcoming the three most common objections; skepticism, indifference and opposition.

As a result of this program, salespeople will… Overcome initial stalls to the sale. Overcome skepticism & doubt. Get customers who are dragging their feet to make a decision. Quantify cost vs. price for the customer. Minimize the importance of price in the buying decision. Develop answers to the most common objections.

Any sales or customer service person.

Workbooks & Audio Cassettes or CDs for each module are included.

Approximately 4-6 hours.

$295 per module.

There is a Coaching Guide available for this program.

item: IS-SS-004 Handling Stalls & Objections Quantity

Impact Sales Phone: 262-642-9610
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