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This highly interactive simulation demonstrates what happens when departments don’t communicate. Teams work together in departments to handle basic customer orders. Flawed processes bring out the worst. This simulation is a must for those who provide internal service, team building and for a general understanding of how every department affects internal communication. This simulation includes notes for debrief and how to utilize this in four-hour training session.
Investment: $495 per game (trains 12-25 people)

item: IS-GM-001 Quantity

Includes over 50 games to reinforce sales skills at sales meetings.
Investment: $35

item: IS-GM-002 Quantity


Each coaching guide provides practical insights for supporting skills in specific topic areas. Each includes ideas for supporting individuals as well as a variety of group training activities, games and exercises. These guides are designed to complement and support the Essential Sales Skills Self-Study Modules.
Investment per manual: $35
Communicating With Style - Introduction to Seller & Buyer Behavior - Coaching skills to help salespeople utilize a consultative sales approach, read themselves and their customers & adjust their approach to enhance sales success.
There is a SELF-STUDY MODULE available for this topic.

item: IS-GM-003 Quantity

Expanding Your Business - Time, Territory & Account Management – Coaching skills to help salespeople gain market share by prioritizing sales activities, understanding different buying influencers, developing sales objectives, utilizing customer profiles and prospecting techniques.
There is a SELF-STUDY MODULE available for this topic.

item: IS-GM-004 Quantity

Closing, Gaining Commitments & Follow-up – This coaching guide provides skills to support a consultative closing approach. Exercises focus on recognizing closing opportunities, appealing to different “convincer strategies”, utilizing persuasive techniques, taking fear out of closing and utilizing closing methods.
There is a SELF-STUDY MODULE available for this topic.

item: IS-GM-005 Quantity

Negotiating For Impact – Coaching skills help salespeople maintain price integrity while realizing higher profit margins. Exercises concentrate on utilizing a win-win approach to negotiation, planning, making concessions, handling buyer tactics and utilizing appropriate negotiation approaches.
There is a SELF-STUDY MODULE available for this topic.

item: IS-GM-006 Quantity

Handling Stalls & Objections – This coaching guide will help salespeople overcome stalls to the sale and specific strategies for overcoming objections.
There is a SELF-STUDY MODULE available for this topic.

item: IS-GM-007 Quantity

Consultative Selling – Positioning Solutions of Value – This coaching guide reinforces customer-focused selling during face to face interactions. Practice exercises include identifying needs, positioning solutions of value, utilizing questions appropriately and engaging the customer.
There is a SELF-STUDY MODULE available for this topic.

item: IS-GM-008 Quantity

Cultivating Problems to Increase Sales – This coaching guide provides exercises to help salespeople “think outside the box” as it relates to developing business solutions within current accounts.
There is a SELF-STUDY MODULE available for this topic.

item: IS-GM-009 Quantity

Communicating Trust & Developing Relationships – This coaching guide reinforces skills for developing short and long-term relationships. Exercises concentrate on building initial rapport & trust, exceeding customer expectations, utilizing customer profiling to enhance relationships, communication skills for developing trust and leveraging strengths in multi-level relationships.
There is a SELF-STUDY MODULE available for this topic.

item: IS-GM-010 Quantity


The following video-based programs are available to enhance training programs. Each comes with facilitator guides and reproducible handouts. Investment: $695./per program. Previews $15./ea. Single Tape Rental $250./Five Day Rental
Investment per manual: $695/per program • Previews: $15 each • Single Tape Rental: $250/5-Day Rental
The New Workplace – Making the Change – This video series is designed to help employees make change work positively for them. This program explores the changing relationship between employees and their employers. Discusses issues of individual responsibility, reactions to change, fear in the workplace and the positive, new opportunities these changes present.
item: IS-GM-011 Program Manual - Quantity
item: IS-GM-011A Video Rental - Quantity
item: IS-GM-011B Video Preview - Quantity
The New Workplace – Leading the Change – This video-based program explores the changing leadership role in organizations. Managers are being asked to move from command and compliance models to roles as facilitators, coaches and team leaders. This program looks at what organizational leaders need to do if they want to benefit from rather than be victims of change.
item: IS-GM-012 Program Manual - Quantity
item: IS-GM-012A Video Rental - Quantity
item: IS-GM-012B Video Preview - Quantity
The Respectful Workplace – Opening the Right Doors – This video based program deals with relationships within an organization that can lead to escalating conflict. It works on issues of individual responsibility, focusing on dispute resolution skills and diffusing hostility between employees at all levels within the organization.
item: IS-GM-013 Program Manual - Quantity
item: IS-GM-013A Video Rental - Quantity
item: IS-GM-013B Video Preview - Quantity
The Respectful Workplace – Diffusing Hostility Through Customer Service – This video based program provides insights for providing service to hostile customers and developing good communication and customer service skills to turn negative situations around before they get out of control.
item: IS-GM-014 Program Manual - Quantity
item: IS-GM-014A Video Rental - Quantity
item: IS-GM-014B Video Preview - Quantity
The Respectful Workplace – Managing Harmony – This video based program addresses the leadership piece of developing and maintaining a respectful workplace. It deals with issues like, mediation, organizational values, and liability questions, modeling respectful behavior, and creating work environments that are friendly to conflict but hostile to violence.
item: IS-GM-015 Program Manual - Quantity
item: IS-GM-015A Video Rental - Quantity
item: IS-GM-015B Video Preview - Quantity
Subtle Sexual Harassment – The Issue Is Respect
item: IS-GM-016 Program Manual - Quantity
item: IS-GM-016A Video Rental - Quantity
item: IS-GM-016B Video Preview - Quantity
Subtle Sexual Harassment – Management’s New Responsibilities
item: IS-GM-017 Program Manual - Quantity
item: IS-GM-017A Video Rental - Quantity
item: IS-GM-017B Video Preview - Quantity
The ADA on Video – Focusing on Ability – This award winning video is a 25 minute overview of the law and the attitudinal and physical barriers that have kept persons with disabilities out of the workforce. This is a terrific resource for anyone hiring, firing, testing or supervising employees. This program provides clear understanding of the law, demystifying the legal jargon. It also has a very positive approach, presenting the ADA as an opportunity, not a burden.
item: IS-GM-018 Program Manual - Quantity
item: IS-GM-018A Video Rental - Quantity
item: IS-GM-018B Video Preview - Quantity
The ADA on Video – Reasonable Accommodations – This 25 minute video gets to the heart of the ADA, accommodating persons with disabilities and integrating them into the workforce. Good for all managers, supervisors, and even co-workers to breakdown stereotypes and any fears some people might have.
item: IS-GM-019 Program Manual - Quantity
item: IS-GM-019A Video Rental - Quantity
item: IS-GM-019B Video Preview - Quantity
The Diversity Series - This award winning series focuses on conflict resolution and communication style issues between people who are different from each other. Breaks down training into various categories of diversity.
Program One – On the Threshold of Change – 17 minutes. Defines diversity. Promotes discussion of our fears and stereotypes and encourages individual accountability in determining workplace behavior.
item: IS-GM-020 Program Manual - Quantity
item: IS-GM-020A Video Rental - Quantity
item: IS-GM-020B Video Preview - Quantity
Program Two – Gender & Sexual Orientation Workplace Issues – 20 Minutes. Seeks to dispel popular stereotypes about women and men, gay and straight, and explores why these questions can be so volatile.
item: IS-GM-021 Program Manual - Quantity
item: IS-GM-021A Video Rental - Quantity
item: IS-GM-021B Video Preview - Quantity
Program Three – Race, Ethnicity, Language & Religion Workplace Issues – 20 Minutes. Deals with cultural diversity issues.
item: IS-GM-022 Program Manual - Quantity
item: IS-GM-022A Video Rental - Quantity
item: IS-GM-022B Video Preview - Quantity
Program Four – Age and Physical Ability Workplace Issues – 18 Minutes. Explores social workplace relationships between people of different ages and different abilities.
item: IS-GM-023 Program Manual - Quantity
item: IS-GM-023A Video Rental - Quantity
item: IS-GM-023B Video Preview - Quantity
E-Mail Essentials – This video based training program is about the appropriate way to use e-mail to avoid getting yourself or your organization into legal or financial trouble. Covers e-mail etiquette, liability, appropriate and inappropriate communication and how to handle confidential e-mail messages.
item: IS-GM-024 Program Manual - Quantity
item: IS-GM-024A Video Rental - Quantity
item: IS-GM-024B Video Preview - Quantity
The Five Values of Great Customer Service – This is a video based training resource that will introduce employees to a values driven approach to serving diverse populations. Includes facilitators guide, program handouts & employee self-assessment tool.
item: IS-GM-025 Program Manual - Quantity
item: IS-GM-025A Video Rental - Quantity
item: IS-GM-025B Video Preview - Quantity
LINKS to OTHER MATERIALS FOR TRAINERS catagories:
Self-Improvement Modules
Training Kits
New Millenium Coaching Series

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